There has been a stream of cases in which videos by customers showing their nuisance behavior at restaurants in Japan have spread on social media.
A video that circulated in late January showed a young man licking a bottle of soy sauce on the table of a restaurant operated by conveyer-belt sushi chain Sushiro, leaving spit on sushi on the conveyer belt and licking unused teacups stored above it.
A series of videos were uncovered after this, including one showing a person at an udon noodle restaurant eating tempura batter with a shared spoon, and a person at a beef bowl restaurant eating red pickled ginger for customers directly with their own chopsticks.
Restaurants are built on a relationship of trust with their customers. These malicious acts could break up that relationship from its very foundations.
The damage done to the restaurants in question is great. Sushiro has now switched to a system in which only ordered food is delivered along the sushi lanes. The restaurant chains Gyoza no Ohsho and Curry House CoCo Ichibanya, meanwhile, have removed condiments including fukujinzuke relish from their tables.
Sushiro's operating company received an apology from the youth who caused the trouble and his guardian, but the company announced that it would "deal with the matter strictly from both criminal and civil perspectives." It is only natural that the parties behind the wrongdoing take appropriate responsibility based on the rules.
There has been a succession of similar posts to date. In many cases it appears that videos people made to show off to their friends spread over the internet as they were shared. It must be said this behavior shows a lack of understanding of social norms and the characteristics of the internet.
Such cases, however, should be handled by the law alone. The parties responsible should not be subject to doxing or other personal attacks from others taking the law into their own hands.
Anger is easily shared on social media. In the Sushiro case, the name and photo of the person who performed the nuisance acts, among other information, was widely circulated online. It is difficult to delete all of this. A negative label, or "digital tattoo," remains with the person, possibly robbing them of the opportunity to start over.
There are also cases in which people who have nothing to do with the incidents get caught up in them. In a road rage case on the Joban Expressway in 2019, a woman who was mistaken for a passenger in the perpetrator's vehicle had her photo posted online along with demands from people telling her, "Turn yourself in."
Today, when anyone can post information, we need not only to respond strictly to problem behavior but also take measures to curb slander. In addition to the management of internet posts by platform companies, it is essential to strengthen awareness-raising on the danger of posting information online without careful consideration.
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February 20, 2023 at 12:43PM
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Editorial: Viral videos of nuisance behavior in Japan highlight need for self-restraint - The Mainichi - The Mainichi
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